Refund policy

At Yard Forge, we want you to be satisfied with your purchase. If something isn't right with your order, we're here to help. This Return and Refund Policy explains the conditions and procedures for returning products purchased through YardForge.shop.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the following conditions are met:

  • The item is unused and in its original condition.
  • The product is returned with its original packaging, accessories, manuals, and any included components.
  • You provide your order confirmation, receipt, or other valid proof of purchase.
  • The item has not been damaged through misuse, improper installation, or normal wear and tear.

Products that do not meet these conditions may not qualify for a return, except where applicable law provides otherwise.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items marked as final sale or non-returnable at the time of purchase.
  • Customized or specially ordered products that cannot reasonably be resold.
  • Products damaged after delivery due to misuse, neglect, or improper handling.
  • Items returned without essential components or accessories.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, incomplete, or different from the product you ordered, contact us as soon as possible.

To help us resolve the issue, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and its packaging, if applicable.

After reviewing your request, we will explain the available options, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

We will not require you to pay return shipping costs for an item confirmed to be defective, damaged on arrival, or incorrectly supplied when the issue is our responsibility.

4. How to Request a Return

To initiate a return, follow these steps:

  1. Contact our customer service team using the contact details below.
  2. Provide your order number and the reason for your return.
  3. Wait for our confirmation and return instructions before shipping the item.
  4. Package the item securely and return it according to the instructions provided.

Please do not send products to our business address without receiving return authorization and confirmation of the appropriate return destination.

5. Return Shipping Costs

For returns due to a change of mind or an incorrect purchase decision, the customer is responsible for return shipping costs unless otherwise stated or required by applicable law.

For products that arrive damaged, defective, or incorrect due to our error, Yard Forge will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

Original shipping fees may not be refundable for voluntary returns unless required by law or otherwise specified by our customer service team.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Where applicable law requires a specific refund deadline, we will comply with that deadline.

If your refund has not appeared after the expected processing period, please contact us for assistance.

7. Exchanges

If you need a replacement or a different product, contact our customer service team. Exchanges are subject to product availability and eligibility.

If the item you received is defective, damaged, or incorrect, we will work with you to find an appropriate resolution in accordance with applicable law.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has shipped, cancellation may no longer be possible, and the standard return procedure may apply.

Nothing in this section limits any cancellation rights granted by applicable law.

9. Late or Missing Refunds

If you have been notified that your refund was processed but have not received it:

  1. Check your original payment account.
  2. Contact your bank or payment provider to confirm whether the refund is pending.
  3. If the refund is still missing, contact Yard Forge with your order number and refund confirmation details, if available.

We will review the status of your refund and assist you where possible.

10. Consumer Rights

This policy is intended to explain our standard return procedures and does not exclude, restrict, or replace any mandatory rights available to customers under applicable consumer protection laws.

If local law provides additional rights concerning defective products, cancellations, returns, or refunds, those rights will continue to apply.

11. Contact Information

If you have questions about this Return and Refund Policy or need assistance with a return, please contact us.

Yard Forge

Website: https://YardForge.shop

Address: 4553 Firestone Blvd, South Gate, CA 90280, United States

Phone: +1 424-405-4163

Please include your order number in any return or refund inquiry so that we can assist you more efficiently.

We appreciate your business and thank you for shopping with Yard Forge.